{"id":12945,"date":"2022-11-20T21:46:47","date_gmt":"2022-11-20T21:46:47","guid":{"rendered":"https:\/\/dailytalks.org\/?p=12945"},"modified":"2022-11-20T21:46:47","modified_gmt":"2022-11-20T21:46:47","slug":"4-important-technology-investments-for-every-contact-center","status":"publish","type":"post","link":"https:\/\/dailytalks.org\/?p=12945","title":{"rendered":"4 Important Technology Investments for Every Contact Center"},"content":{"rendered":"<p>Contact centers don\u2019t look like they did 10 years ago. Technology has fundamentally changed the way they do business.Alongside that transformation has come steady growth. In 2022, 80% of contact centers planned to expand their workforces, with half of those expecting to create entirely new roles&#8230;<br \/><a href=\"https:\/\/www.cio.com\/article\/411249\/4-important-technology-investments-for-every-contact-center.html\" class=\"button purchase\" rel=\"nofollow noopener\" target=\"_blank\">Read More<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Contact centers don\u2019t look like they did 10 years ago. Technology has fundamentally changed the<\/p>\n","protected":false},"author":1,"featured_media":12946,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[35],"tags":[],"class_list":["post-12945","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-tech"],"featured_image_urls":{"full":["https:\/\/dailytalks.org\/wp-content\/uploads\/2022\/11\/12945-4-important-technology-investments-for-every-contact-center.jpg",2121,1414,false],"thumbnail":["https:\/\/dailytalks.org\/wp-content\/uploads\/2022\/11\/12945-4-important-technology-investments-for-every-contact-center-150x150.jpg",150,150,true],"medium":["https:\/\/dailytalks.org\/wp-content\/uploads\/2022\/11\/12945-4-important-technology-investments-for-every-contact-center-300x200.jpg",300,200,true],"medium_large":["https:\/\/dailytalks.org\/wp-content\/uploads\/2022\/11\/12945-4-important-technology-investments-for-every-contact-center-768x512.jpg",640,427,true],"large":["https:\/\/dailytalks.org\/wp-content\/uploads\/2022\/11\/12945-4-important-technology-investments-for-every-contact-center-1024x683.jpg",640,427,true],"1536x1536":["https:\/\/dailytalks.org\/wp-content\/uploads\/2022\/11\/12945-4-important-technology-investments-for-every-contact-center-1536x1024.jpg",1536,1024,true],"2048x2048":["https:\/\/dailytalks.org\/wp-content\/uploads\/2022\/11\/12945-4-important-technology-investments-for-every-contact-center-2048x1365.jpg",2048,1365,true],"chromenews-featured":["https:\/\/dailytalks.org\/wp-content\/uploads\/2022\/11\/12945-4-important-technology-investments-for-every-contact-center-1024x683.jpg",1024,683,true],"chromenews-large":["https:\/\/dailytalks.org\/wp-content\/uploads\/2022\/11\/12945-4-important-technology-investments-for-every-contact-center-825x575.jpg",825,575,true],"chromenews-medium":["https:\/\/dailytalks.org\/wp-content\/uploads\/2022\/11\/12945-4-important-technology-investments-for-every-contact-center-590x410.jpg",590,410,true]},"author_info":{"display_name":"Jonathan Jeriah","author_link":"https:\/\/dailytalks.org\/?author=1"},"category_info":"<a href=\"https:\/\/dailytalks.org\/?cat=35\" rel=\"category\">Tech<\/a>","tag_info":"Tech","comment_count":"0","_links":{"self":[{"href":"https:\/\/dailytalks.org\/index.php?rest_route=\/wp\/v2\/posts\/12945","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dailytalks.org\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/dailytalks.org\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/dailytalks.org\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/dailytalks.org\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=12945"}],"version-history":[{"count":0,"href":"https:\/\/dailytalks.org\/index.php?rest_route=\/wp\/v2\/posts\/12945\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/dailytalks.org\/index.php?rest_route=\/wp\/v2\/media\/12946"}],"wp:attachment":[{"href":"https:\/\/dailytalks.org\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=12945"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/dailytalks.org\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=12945"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/dailytalks.org\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=12945"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}