{"id":162909,"date":"2025-06-12T04:49:01","date_gmt":"2025-06-12T04:49:01","guid":{"rendered":"https:\/\/dailytalks.org\/?p=162909"},"modified":"2025-06-12T04:49:01","modified_gmt":"2025-06-12T04:49:01","slug":"southern-water-uses-capitas-ai-tool-to-flush-customer-complaints","status":"publish","type":"post","link":"https:\/\/dailytalks.org\/?p=162909","title":{"rendered":"Southern Water uses Capita&#8217;s AI tool to flush customer complaints"},"content":{"rendered":"<p>Hang on, wasn&#8217;t Capita already handling things like billing, etc? Ah, AgentSuite comes to the rescue Scandal struck UK utility company Southern Water is extending a long-running managed services contract with Capita, everyone&#8217;s favorite outsourcing badass, for up to five years at an estimated cost of \u00a392.4 million ($121 million).\u2026&#8230;<br \/><a href=\"https:\/\/go.theregister.com\/feed\/www.theregister.com\/2025\/04\/11\/southern_water_uses_capitas_ai\/\" class=\"button purchase\" rel=\"nofollow noopener\" target=\"_blank\">Read More<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Hang on, wasn&#8217;t Capita already handling things like billing, etc? Ah, AgentSuite comes to the<\/p>\n","protected":false},"author":1,"featured_media":162910,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[43],"tags":[],"class_list":["post-162909","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-health"],"featured_image_urls":{"full":["https:\/\/dailytalks.org\/wp-content\/uploads\/2025\/06\/162909-southern-water-uses-capitas-ai-tool-to-flush-customer-complaints.jpg",1000,667,false],"thumbnail":["https:\/\/dailytalks.org\/wp-content\/uploads\/2025\/06\/162909-southern-water-uses-capitas-ai-tool-to-flush-customer-complaints.jpg",150,100,false],"medium":["https:\/\/dailytalks.org\/wp-content\/uploads\/2025\/06\/162909-southern-water-uses-capitas-ai-tool-to-flush-customer-complaints.jpg",300,200,false],"medium_large":["https:\/\/dailytalks.org\/wp-content\/uploads\/2025\/06\/162909-southern-water-uses-capitas-ai-tool-to-flush-customer-complaints.jpg",640,427,false],"large":["https:\/\/dailytalks.org\/wp-content\/uploads\/2025\/06\/162909-southern-water-uses-capitas-ai-tool-to-flush-customer-complaints.jpg",640,427,false],"1536x1536":["https:\/\/dailytalks.org\/wp-content\/uploads\/2025\/06\/162909-southern-water-uses-capitas-ai-tool-to-flush-customer-complaints.jpg",1000,667,false],"2048x2048":["https:\/\/dailytalks.org\/wp-content\/uploads\/2025\/06\/162909-southern-water-uses-capitas-ai-tool-to-flush-customer-complaints.jpg",1000,667,false],"chromenews-featured":["https:\/\/dailytalks.org\/wp-content\/uploads\/2025\/06\/162909-southern-water-uses-capitas-ai-tool-to-flush-customer-complaints.jpg",1000,667,false],"chromenews-large":["https:\/\/dailytalks.org\/wp-content\/uploads\/2025\/06\/162909-southern-water-uses-capitas-ai-tool-to-flush-customer-complaints.jpg",825,550,false],"chromenews-medium":["https:\/\/dailytalks.org\/wp-content\/uploads\/2025\/06\/162909-southern-water-uses-capitas-ai-tool-to-flush-customer-complaints.jpg",590,394,false]},"author_info":{"display_name":"Jonathan Jeriah","author_link":"https:\/\/dailytalks.org\/?author=1"},"category_info":"<a href=\"https:\/\/dailytalks.org\/?cat=43\" rel=\"category\">Health<\/a>","tag_info":"Health","comment_count":"0","_links":{"self":[{"href":"https:\/\/dailytalks.org\/index.php?rest_route=\/wp\/v2\/posts\/162909","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dailytalks.org\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/dailytalks.org\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/dailytalks.org\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/dailytalks.org\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=162909"}],"version-history":[{"count":0,"href":"https:\/\/dailytalks.org\/index.php?rest_route=\/wp\/v2\/posts\/162909\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/dailytalks.org\/index.php?rest_route=\/wp\/v2\/media\/162910"}],"wp:attachment":[{"href":"https:\/\/dailytalks.org\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=162909"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/dailytalks.org\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=162909"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/dailytalks.org\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=162909"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}